Refund and exchange policy

Need to Return or Exchange Your Purchase? It's easy, and it's FREE!

We want you to be completely satisfied with your purchase on Summer Lulu. We are committed to providing you with the most delightful shopping experience possible. At Summer Lulu we take great pride in the quality of our materials and the level of craftsmanship used on our jewelry. That being said, if you are not 100% satisfied with your purchase from Summer Lulu feel free to exchange your item(s) or return your item(s) for a full refund. (Returns must be unworn, in the state you received them, and in the original packaging.)

How does the exchange policy work?
  • If you’re unsatisfied with a product for any reason, please contact us for further assistance. If there is another product or color variation you have in mind just let us know and we try and help you get what you really want.
How does the return policy work?
  • Our customer service team strives to respond to all requests within 72 hours or less. We're always available to help!
  • Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped.
  • After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
How will I receive my refund?
  • Refunds are processed back to the original payment method used to purchase the order.
  • Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.

If you have any questions about our policies, please feel free to contact us.

-Sarah & Karin